Summary: Kwooka Health Services collects only what we need to deliver our services and communicate with you. We do not sell your data. We handle all health and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As an Aboriginal-led organisation, we hold cultural sensitivity around personal and community information to the highest standard.
1. About This Policy
This Privacy Policy explains how Kwooka Health Services Ltd ("Kwooka", "we", "us", "our") collects, holds, uses and discloses personal information, including sensitive information such as health information.
This policy applies to all individuals who interact with Kwooka, including community members, health workers, partner organisations, donors, grant applicants, and visitors to our website at kwooka.org.au and kwooka.com.au.
By providing us with your personal information, you consent to its collection and use in accordance with this policy. If you do not agree with this policy, please do not provide us with your personal information.
2. Who We Are
Kwooka Health Services Ltd is an Aboriginal-owned registered charity and not-for-profit organisation incorporated in Western Australia.
- Full legal name: Kwooka Health Services Ltd
- ABN: 89 692 351 796
- ACNC registration: Registered charity
- DGR endorsement: Donations are tax-deductible
- Registered address: Perth, Western Australia
- Primary contact: info@kwooka.org.au
We are subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.
3. Information We Collect
We collect personal information that is reasonably necessary for our functions and activities. The types of information we may collect include:
Contact and identification information:
- Name, email address, phone number
- Organisation name, role and location
- Community affiliation and Country
Health-related information (for screening program participants):
- Date of birth, gender, and relevant medical history
- Results from AI health screening technologies (cardiac, eye, vital signs, cervical, breast)
- Referral and follow-up care information
Financial and donation information:
- Donor name and contact details
- Donation amounts and receipts (payment processing is handled by secure third-party providers)
Website and technical information:
- IP address, browser type and device information
- Pages visited, referring URLs and session duration
- Form submissions via our contact form
We collect information directly from you where possible. We may also collect information from third parties such as partner health services, Aboriginal Corporations, and referral organisations — only where this is reasonably necessary and with appropriate authorisation.
4. How We Use Your Information
We use personal information only for purposes that are directly related to our charitable activities. These purposes include:
- Providing health screening and community health services
- Communicating with communities, health workers and partner organisations
- Responding to enquiries and funding applications
- Processing donations and issuing tax receipts
- Reporting program outcomes to grant bodies and regulators (in de-identified or aggregate form)
- Improving our services, website, and community engagement
- Complying with legal obligations under Australian law
We will not use your personal information for direct marketing purposes without your explicit consent, and you can withdraw that consent at any time by contacting us at info@kwooka.org.au.
5. Disclosure of Information
We do not sell, rent or trade personal information to third parties. We may disclose personal information in the following limited circumstances:
- With your consent — where you have authorised us to share your information
- To partner health services — to facilitate follow-up care for screening participants, with appropriate consent
- To grant bodies and regulators — in aggregate or de-identified form to meet reporting requirements
- To service providers — such as IT, cloud storage, and payment processing providers who are bound by confidentiality obligations
- Where required by law — including to comply with court orders, government requests, or mandatory reporting obligations
We do not disclose personal information to overseas recipients except where necessary for cloud service delivery, and only to providers who maintain equivalent privacy protections.
6. Health Information & Sensitive Data
Health information is classified as "sensitive information" under the Privacy Act and receives the highest level of protection. We only collect health information where it is directly necessary for providing health screening services and with your explicit consent.
As an Aboriginal-led organisation, we are acutely aware of the cultural sensitivity of personal and health information, particularly information that relates to Aboriginal and Torres Strait Islander peoples. We are committed to:
- Ensuring community members understand and consent to how their information is used
- Providing culturally safe environments for information collection
- Respecting community protocols regarding information sharing
- Ensuring gender-appropriate handling of women's health information
- Never sharing community-specific information without the consent of community leadership
You always have the right to decline to provide health information, or to withdraw consent at any time. This will not affect your access to non-health services provided by Kwooka.
7. Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our security measures include:
- Secure, encrypted storage using reputable cloud service providers
- Access controls limiting information to authorised personnel only
- Staff training on privacy and data security obligations
- Regular review of security practices as our operations grow
Our website (kwooka.org.au) does not use cookies for tracking or advertising purposes. Any analytics data collected is anonymised and used only to improve the website experience.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Health information from screening programs is retained in accordance with relevant health records legislation.
8. Access & Correction
Under the Australian Privacy Principles, you have the right to:
- Request access to personal information we hold about you
- Request correction of information that is inaccurate, out of date, incomplete or misleading
- Request deletion of your information where there is no lawful basis for us to retain it
To make an access or correction request, please contact us at info@kwooka.org.au with the subject line "Privacy Request". We will respond within 30 days. In some cases, we may need to verify your identity before processing your request.
We will not charge a fee for making a privacy request, although in exceptional circumstances we may charge a reasonable fee to cover the cost of providing access to a large volume of information.
9. Complaints
If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, you have the right to lodge a complaint.
Step 1 — Contact us directly: Send your complaint to info@kwooka.org.au with the subject line "Privacy Complaint". We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
Step 2 — Office of the Australian Information Commissioner (OAIC): If you are not satisfied with our response, you may lodge a complaint with the OAIC:
- Website: oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
10. Contact Us
For any privacy-related enquiries, requests or complaints, please contact Kwooka Health Services:
- Email: info@kwooka.org.au
- Subject line: Privacy Enquiry
- Postal: Kwooka Health Services Ltd, Perth, Western Australia
This policy was last updated in March 2026 and will be reviewed annually or whenever there is a material change to our operations. The current version will always be available at kwooka.org.au/privacy-policy.html.